Sales and Refunds

Thank you for shopping with IoTX™. We want you to be completely satisfied with your purchase. Please review our Sales and Refunds Policy below.

1. Sales Policy

  • All orders are subject to availability and confirmation.

  • Prices are listed in USD and may change without notice.

  • Payment must be completed before shipping.

  • Orders are processed and shipped as quickly as possible, usually within 3–5 business days.

2. 30-Day Refund Policy

We offer a 30-day refund policy on all eligible IoTX™ products purchased directly from our official website or authorized sellers.

Eligibility for Refund

To qualify for a refund:

  • The request must be made within 30 days of the delivery date.

  • The product must be in its original condition, with all accessories, manuals, and packaging included.

  • Proof of purchase is required.

How to Request a Refund

  1. Contact IoTX™ Support at support@iotx.io with your order number and reason for return.

  2. We will provide instructions and a return authorization number (RMA).

  3. Ship the product back to us at the address provided by our support team.

Refund Processing

  • Once we receive and inspect the returned product, we will process your refund within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable, unless the product is defective or the wrong item was sent.

3. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, negligence, or improper installation.

  • Items returned without original packaging or required accessories.

  • Customized or special-order products.

4. Exchanges

If you receive a defective or damaged product, please contact IoTX™ Support within 7 days of delivery. We will arrange for a replacement at no additional cost.

5. Contact Us

For any sales or refund inquiries, please contact us:
IoTX™ Support Team
Email: support@iotx.io